FAQs
Your questions answered
Find answers to common questions about ordering, customization, and delivery from The mascot shop.
Choose a destination or tour, pick your dates, and confirm. You will receive a booking email with everything you need for arrival.
Most tours allow a free date change up to 14 days before departure. Open your order or write to us and we will move you.
Yes. We flag family-ready itineraries and can suggest quieter stays when you travel with children.
Featured tours include a local guide unless the card says otherwise. Hotel-only stays list what is included on the product page.
Use Contact — we typically reply within one business day, and sooner around departure dates.